Thursday, August 14, 2008

Dear American Airlines:

I was wondering if it would be too much trouble for you to cancel my flight before I get up at 4:30 in the morning, drive to the airport, check in bags, go through security, wait to board until the time of departure has come and gone and realize that I am not getting on a plane.

And, when you graciously reschedule me for another flight where I am crammed into a middle seat and will receive none of my miles or awards, can you go ahead and reroute my bag onto that flight?

Or, if not, would it be too much trouble for you to locate my bag without me having to have someone call down to the luggage handlers four different times reminding them that I need my bag because my new flight departs in 45 minutes and I still have to check in for the new flight and make it back through security?

And would you send that bag to the gate rather than the bag carousel so I don't have to leave the terminal, go to baggage claim, haul my bag up to check in, re-check in, and then go through security once again?

And could you work it out with TSA to let me take my $5 bottle of water that I bought within the secure area of the airport back through security after I've received my bag, re-checked in, and re-entered the security screening process?

And could you call the car rental company and tell them my flight was canceled and I will be arriving late so they do not cancel my car reservation?

I know from your recent actions of raising ticket prices, charging for snacks, and charging for checked bags that customer service and satisfaction is of the utmost importance to you so I have no doubt that my requests will be fulfilled before I fly home on Friday.



OhCaptain said...

Yikes. I'm hoping your trips goes off without a hitch. I don't think I'd be sober at the end of the day you just described ;-)

Robin said...

I hope you make it back before Christmas. Maybe you should start walking?

sonrie said...

been there and nearly done that...good luck with the rest of your journey

Angie @ KEEP BELIEVING said...

airlines TOTALLY SUCK anymore. it is awful.


ambergail77 said...

My cousin just had some airline trouble. She did however get a $75voucher for a room at the super 8. Do rooms there even cost $75?

I hope your plans go much better.

Unknown said...

DOn't hold your breath!!! Hope the return trip goes better!! I don't think it could go much worse.

Carol said...

Sounds like a nightmare. The return can only be better right?

I hope so for your sake.

Beth Cotell said...

That sounds horrible! Hope it's easier on the return trip!